We are committed to providing an exceptional experience for our guests. We understand that you may have questions about our services, policies, and what to expect during your charter. This FAQ page is designed to address your queries and help you prepare for your upcoming adventure.
If you can’t find the answers you’re looking for, please don’t hesitate to contact our team. We’re here to assist you in any way we can.
Unfortunately no, for safety reasons we do not permit passengers to self-drive the boat. Our charters are operated by experienced and licensed captains to ensure the safety and enjoyment of everyone on board.
Yes, you can! You can specify separate departure and return locations when booking your event.
If it rains, don’t worry, we’ll go ahead with the charter. We provide covers to protect all passengers from the rain, ensuring that you can still enjoy your time onboard comfortably. Your enjoyment is important to us, and we do our best to make your experience as pleasant as possible, rain or shine. If the weather is extreme, we will notify you to make alternative arrangements.
Yes, you are welcome to swim in Noosa River off the boat during your charter. We encourage you to enjoy the refreshing waters of the river, but please remember to do so responsibly and follow any safety guidelines provided by the captain or crew to ensure a safe and enjoyable experience.
Yes, we do provide towels onboard for your convenience. We want to ensure that your charter experience is as comfortable and enjoyable as possible, so we supply towels to help you make the most of your time on our boat.
Yes, there is plenty of shade on our boat. Our vessel is equipped with ample shaded areas to keep you comfortable during your charter. Whether you prefer to relax in the shade or soak up the sun, we have you covered.
Yes, we have a toilet onboard for your convenience.
The maximum number of people we can accommodate on the boat is 12. This limit is in place to ensure the safety and comfort of all our passengers.
Yes, as long as we can safely dock at your desired location on Noosa River.
Yes, we are fully licensed to serve alcohol. We offer a selection of beverages to enhance your experience while ensuring responsible consumption and safety for all our passengers.
We kindly ask that you do not bring your own food and drink onboard. To ensure the safety and satisfaction of all our passengers, we provide a selection of food and beverages for purchase during your charter experience. We appreciate your cooperation and understanding in this matter.
Yes, we strive to accommodate dietary needs and preferences to the best of our abilities. Please inform us of any specific dietary requirements when making a reservation, and we will do our best to provide suitable options for your enjoyment while onboard. Your satisfaction is important to us, and we aim to make your charter experience as pleasant as possible.
We regret to inform you that we are not wheelchair accessible however we may have limited accommodations for individuals with mobility challenges. Please feel free to contact us if you have specific questions or concerns about accessibility, and we will do our best to assist in any way we can.
While it is not mandatory for adults to wear a life jacket during the cruise, we have plenty of life jackets available onboard. We highly recommend that children under 12 wear one for their safety during the cruise. Our crew is there to assist and ensure everyone’s safety, so please feel free to ask for a life jacket if you have any concerns or need one.
While we love furry companions, we’re sorry to say that we are not currently able to accommodate pets on our boat. This policy is in place to ensure the comfort and safety of all our passengers.
Lilo Noosa acknowledges the ongoing connection to country of the traditional custodians of this beautiful region, the Kabi Kabi people. We pay our respect to elders past, present and emerging and express our gratitude for the land and river on which we live and work.
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